Legal agreement governing your use of koi338's online betting platform for Indonesian players
Last Updated: January 1, 2026By accessing or using the koi338 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you and koi338.
Throughout these Terms & Conditions, the following definitions apply:
By creating an account on koi338, depositing funds, placing bets, or using any of our services, you explicitly agree to these Terms & Conditions in their entirety. Your continued use of the platform constitutes ongoing acceptance of these terms, including any modifications we may make from time to time.
We reserve the right to amend these Terms & Conditions at any time. Material changes will be communicated via email to your registered address and prominently displayed on the platform. Your continued use of koi338 following notification of changes constitutes acceptance of the modified terms. If you do not agree with any amendments, you must cease using the platform immediately and may request account closure.
These Terms & Conditions should be read in conjunction with our Privacy Policy, Responsible Gaming guidelines, and any game-specific rules published on the platform. In the event of conflict between these documents, these Terms & Conditions shall prevail.
To use koi338's services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age to register an account and use koi338. We strictly enforce this minimum age requirement and will terminate accounts of underage users. By registering, you represent and warrant that you are 21 years old or older. We reserve the right to request proof of age at any time via KYC verification.
koi338 operates under international gaming licenses and serves Indonesian players from offshore servers. You acknowledge that online gambling exists in a legal grey area in Indonesia under the Public Gambling Act of 1867, which predates the internet era. By using koi338, you represent that:
You must have the legal capacity to enter into binding contracts under Indonesian law. You represent that you are not under any legal disability, guardianship, or conservatorship that would prevent you from forming legally binding agreements.
Each individual is permitted only one account on koi338. Creating multiple accounts, using false identities, or allowing others to use your account is strictly prohibited and will result in account suspension and forfeiture of balances and winnings.
To use koi338's services, you must register an account by providing accurate, complete, and current information including:
You are solely responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your responsibility. You must notify koi338 immediately if you suspect unauthorized access to your account.
koi338 implements mandatory Know Your Customer (KYC) verification procedures to prevent fraud, money laundering, and underage gambling. You will be required to submit identity verification documents before you can make withdrawals. Acceptable documents include:
Verification typically completes within 24-48 hours. Failure to complete KYC verification may result in account restrictions including withdrawal limitations. We reserve the right to request additional documentation at any time to maintain compliance with anti-money laundering regulations.
You agree to create a strong password and never share your login credentials with any third party. koi338 staff will never ask for your password. Enable two-factor authentication if available to enhance account security. You must immediately notify us via email or live chat if you suspect unauthorized account access.
koi338 accepts deposits via the following Indonesian payment methods:
Minimum deposit amount is Rp 50,000. Maximum deposit limits may apply based on your account tier and payment method. Deposits are typically credited to your koi338 account within 5 minutes during Indonesian banking hours. Off-hours deposits may take up to 24 hours to process.
You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will result in funds being returned and potential account suspension.
You may request withdrawals to your verified bank account or payment method once your account has completed KYC verification. Minimum withdrawal amount is Rp 100,000. Withdrawal processing times are as follows:
koi338 reserves the right to request additional verification documents for large withdrawals or if we detect suspicious activity. Withdrawals can only be made to the same payment method used for deposits, or to a verified Indonesian bank account in your name.
All transactions on koi338 are processed in Indonesian Rupiah (IDR). We do not charge fees for standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. You are responsible for any third-party fees incurred.
koi338 operates under strict anti-money laundering (AML) policies. You must wager deposited funds at least once before withdrawing. Deposits and immediate withdrawals without any gaming activity may be flagged as suspicious and subject to investigation. We reserve the right to freeze accounts and report suspicious activity to relevant authorities.
koi338 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback, and free bets. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotion details. By claiming a bonus, you agree to the associated terms.
Most bonuses carry wagering requirements (also called rollover or playthrough requirements) that must be met before bonus funds or winnings can be withdrawn. Wagering requirements typically range from 5x to 30x the bonus amount. For example, a Rp 1,000,000 bonus with 10x wagering requires Rp 10,000,000 in total bets before withdrawal.
Not all games contribute equally toward wagering requirements. Contribution rates are specified in each promotion's terms. Typically:
koi338 strictly prohibits bonus abuse including but not limited to: creating multiple accounts to claim bonuses multiple times, coordinated betting with other users, using betting strategies designed to exploit bonus terms without risk, or any other activity deemed abusive. We reserve the right to void bonuses, winnings, and close accounts engaged in bonus abuse.
koi338 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Ongoing promotions may be withdrawn or have their terms amended at our sole discretion. We will make reasonable efforts to notify users of significant changes.
koi338 offers sports betting on football (including BRI Liga 1, EPL, La Liga, Champions League), basketball, tennis, and other sports. All bets are accepted subject to availability and our maximum stake and payout limits. We reserve the right to refuse or limit any bet at our discretion.
Popular Indonesian betting markets include bandar bola (football bookmaking) with Asian handicap (voor), Over/Under, mix parlay (accumulator), and BTTS (Both Teams To Score). Specific rules for each bet type are published on the platform.
Bets are settled according to official results published by the relevant sports governing body or competition organizer. In the event of postponed or abandoned matches, specific settlement rules apply (typically void for pre-match bets, settled on current score for live bets). Consult sport-specific rules on our platform.
koi338 offers live casino games powered by Evolution Gaming and Pragmatic Play, plus slots from leading providers. All games operate on Random Number Generator (RNG) technology certified for fairness. Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session results.
You may set deposit limits, loss limits, session time limits, and self-exclusion periods via your account settings. Once set, limits cannot be increased immediately (cooling-off period of 24-72 hours applies). For more information, see our Responsible Gaming page.
The following activities are strictly prohibited on koi338 and will result in account termination and forfeiture of funds:
Detection of any prohibited activity will result in immediate account suspension, investigation, and permanent termination if confirmed. koi338 reserves the right to withhold funds pending investigation and may report illegal activity to relevant authorities.
koi338 strives to provide uninterrupted service but does not guarantee 100% uptime. We are not liable for losses arising from platform downtime, server failures, internet connectivity issues, or scheduled maintenance. In the event of technical errors affecting bet settlement, we reserve the right to void affected bets and refund stakes.
You acknowledge that gambling involves financial risk and that losses are a natural outcome. koi338 is not liable for any gambling losses you incur while using the platform. You gamble at your own risk and should never wager more than you can afford to lose.
koi338 integrates third-party game providers (Evolution Gaming, Pragmatic Play, etc.) and payment processors. We are not liable for errors, defects, or technical issues originating from third-party systems. Game results are determined by third-party RNG systems certified for fairness.
koi338 operates internationally and does not guarantee legality of online gambling in Indonesia or your specific jurisdiction. You use the platform at your own legal risk. We are not responsible for any legal consequences you may face related to online gambling under Indonesian law. You agree to indemnify and hold koi338 harmless from any claims, damages, or losses arising from your use of the platform.
To the fullest extent permitted by law, koi338's total liability to you for any claims arising from your use of the platform shall not exceed the amount of deposits you made in the 90 days preceding the claim, minus any withdrawals during that period.
You may request permanent account closure at any time by contacting customer support. Upon closure, any remaining balance will be returned to your verified payment method after deducting any outstanding wagering requirements or pending bonuses. Closed accounts cannot be reopened.
If you believe you have a gambling problem, you may request self-exclusion for a period of 6 months, 1 year, or permanent exclusion. During self-exclusion, you will not be able to access your account or create new accounts. See our Responsible Gaming page for details.
koi338 reserves the right to suspend or permanently terminate your account at any time for breach of these Terms & Conditions, including but not limited to:
Upon termination for cause, koi338 may withhold remaining account balance and winnings. We will provide explanation for termination decisions but are not obligated to provide detailed reasoning in cases involving fraud or abuse.
These Terms & Conditions are governed by international gaming law and the laws of the jurisdiction in which koi338's operating license is issued. Where specific Indonesian law applies (such as consumer protection regulations), those provisions shall be incorporated to the extent required by law.
In the event of any dispute arising from your use of koi338, you agree to first attempt resolution through our customer support team. If the issue cannot be resolved informally, you may escalate the matter to our compliance department by emailing [email protected] with full details.
Any disputes that cannot be resolved through internal procedures shall be subject to binding arbitration under international arbitration rules, with proceedings conducted in English. The arbitrator's decision shall be final and binding on both parties.
You agree to resolve disputes with koi338 on an individual basis only. You waive your right to participate in class-action lawsuits or class-wide arbitration against koi338.
If you have questions about these Terms & Conditions, require clarification on any provision, or need to report a compliance concern, you may contact koi338 through the following channels:
For legal or compliance-related inquiries, please address correspondence to our compliance department at [email protected] with "LEGAL INQUIRY" in the subject line.
These Terms & Conditions were last updated on January 1, 2026. We recommend reviewing this page periodically to stay informed of any changes. Your continued use of koi338 following updates constitutes acceptance of the revised terms.
By using koi338, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. You confirm that you are at least 21 years of age, legally capable of entering into binding contracts, and accept full responsibility for your use of the platform. If you do not agree with any part of these terms, you must not use koi338's services.
Read our FAQ or contact our 24/7 Indonesian-speaking support team for assistance